RETURNS & EXCHANGE POLICY
This Returns & Exchanges Policy is effective as of: 1 January 2019 “Effective Date”
Clause 1 Circumstances in which Returns and/or Exchanges are allowed
1.1 We permit returns and/or exchanges in the following instances:
1.1.1 The incorrect product has been delivered to you.
Clause 2 When a Return and/or Exchange needs to be initiated
2.1 Returns and/or exchanges need to be initiated within fourteen days of delivery of the product having been delivered to you.
Clause 3 The choices you have upon Returning the Product
3.1 When a product is returned to us you can:
3.1.1 Have the product replaced/exchanged.
Clause 4 How a Return and/or Exchange is initiated
4.1 All returns and/or exchanges shall be initiated by means of an email sent to firstname.lastname@example.org setting out:
4.1.1 the reason for the return.
Clause 5 What will happen once a Product is returned
5.1 Once returned, you will be given the option to replace the product.
Clause 6 Excluded Products
6.1 The following product(s) shall be excluded entirely from the above returned policy:
6.1.1 Indicators, Signals, Mentorship
Last updated January 01, 2019
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